Regency Inn & Suites Best Rate Guarantee Policy

Every Regency Inn & Suites reservation booked through a Regency Inn & Suites web site is guaranteed to have the lowest rate publicly available on the internet or Regency Inn & Suites will match a lower rate under the following conditions:

If you find a rate on a competing web site that is lower than the lowest rate shown on the 'Best Available' search of Regency Inn & Suites web site, Regency Inn & Suites will honor that rate for the nights for which the lower rate was found, upon its verification by Regency Inn & Suites.

For the purpose of the Lowest Internet Rate Guarantee, a competing web site is defined as a web site that is not owned by Regency Inn & Suites.

To use this Guarantee, rooms on the other web site must be publicly available, viewable and bookable on the Internet at the time of verification. Lower rate found must be for the same hotel and same type of accommodations, and for the same dates.

If a lower rate is found on a third party web site, but is lower due to the currency exchange rate and/or rounding applied on the third party web site, the Guarantee does not apply.

If a lower rate is found on a third party web site, but is lower due to an error on the third party web site, the Guarantee does not apply.

If a lower rate is found on a third party web site, but is not authorized to be published by Regency Inn & Suites on the third party web site, the Guarantee does not apply.

Guarantee does not include rates that have been negotiated by the hotel with corporations, membership rates (e.g. AAA, Entertainment Card, and Industry Rates), corporate rates, government rates, promotional rates or travel agency rates; only publicly available rates apply.

To use this Guarantee, you must advise Regency Inn & Suites within 24 hours of booking your room by calling the applicable telephone number. See the example of how the Guarantee works.

An example of how the Lowest Internet Rate Guarantee works:

• Step 1: View the Terms & Conditions and then book a one night's stay at the lowest available rate on the ‘Best Available’ search on a Regency Inn & Suites web site.
• Step 2: Within 24 hours, you find a lower rate than the rate you booked at, through another web site for the same hotel, same night and same room type (same number and type of bed(s).
• Step 3: Contact Regency Inn & Suites to claim the Lowest Internet Rate Guarantee.
• Step 4: Assuming your Regency Inn & Suites web site booking is confirmed and the lower rate is available and bookable via a competing web site, the Regency Inn & Suites team will modify your room rate to the lower rate to uphold our Lowest Internet Rate Guarantee policy.
• Step 5: Stay content in the knowledge that you have booked the lowest Internet rate available for your room.